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Updated: 27 weeks 4 days ago
In a new survey by IDC Government Insights, people picked computers and websites as their preferred mode of interaction with federal agencies.
The global Open Government Partnership that's preparing to get off the ground Sept. 20 gets praise and a few warnings.
A survey of 1,000 Americans by MeriTalk and RightNow found that federal customer service is improving.
The Social Security Administration has successfully implemented several programs to boost electronic filing of appeals, a report states.
Twitter announced that it has hired Colin Crowell as director of global public policy.
Federal agencies considering mobile applications should avoid these common myths that might limit their potential, a GSA official said.
Although a few agencies are doing well at getting the public to participate in a meaningful way, most are falling short, according to a new industry report.
Federal agencies are being told to improve customer service, but it's not always a straight path forward.